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Business Process Outsourcing (BPO) is increasingly
becoming the strategic choice of companies looking
to achieve cost reductions while improving their
service, increasing shareholder value and focusing
on
their
core business capabilities.
Offshore Business Process Outsourcing – BPO –
Right for your Business?
Technology changes business. Could you run your
business without a fax, phone, or electricity?
Imagine your world without plastics.
Innovations quickly become necessities. These
technologies dramatically altered work. The
latest is the internet… the most disruptive change
since the printing press. Those who ignore this
reality are at a growing competitive
disadvantage.
You are already using computers in your business.
Can you use the computer to outsource your back
office…save money; guarantee your growth and
success? Others are! Buying products made outside
of your community isn’t new. As economies
globalize, sourcing
becomes
global. Forbes Office Equipment, 102 N 2nd Ave E,
is a Konica (Japanese) authorized dealer. Their
web site tag line is “World Class Products
Combined with Local Service and Support”.
Check where your shoes were made, your car, and
your television. With
the internet, you can now buy
services overseas too...
Large companies go offshore for labor intensive
administrative activities. They
have been doing it for over a decade
Under the right conditions, economies are
available to your business. Business Process
Outsourcing (BPO) can give you what you want, when
you want it, cost effectively.
What benefits? How do you decide? What are pros
and cons… pitfalls and opportunities?
Benefits are lower overhead and direct cost
(30-50%), fewer personnel problems, and
less turnover. You
access expertise not in your firm, create
flexibility for changing workload and free up
your
people for higher value activities.
Sounds good; what can I outsource? Candidates are
standard, repetitive back office operations, web
research, legacy computer systems, transcription,
forms processing and the like. First, you must
know what results you want. You need an employee
who understands exactly is required to train your
supplier. If they lack project experience, they
will need guidance. If the employee changes jobs,
you will need a detailed work specification to
maintain consistency. You can outsource part-time
work, but quoted rates are higher…your supplier is
working part time too. They look for efficiencies
of scale. The ideal candidate is continuous,
documented work involving one or more full time
people. And it must be something that can be
transmitted over the net. Hardcopy may be ok, but
there are time and customs considerations.
Once you have identified your candidate operation,
what next?
We
provide a free quote. Be realistic about volume,
fluctuations, turnaround time and deliverables.
These all affect the quote. Low bid may not be
best bid. Over the long term, supplier
relationship is key.
Agree on a fair contract.
To
capture BPO savings you must have predictability
and reliability of work flow. Communications must
be timely. Initially, there is the need for phone
and e-mail interaction during your business day.
The time difference is about half a day for
our operations
in India…the hotbed for this activity. Why
India? Surprisingly, India has the second largest
English speaking population after the USA. To
compensate for the time difference, you need a
contact stateside. They ensure your requirements
are understood, communicated and followed. Demand
it and you will get it. Communication is a two
way street. Be responsive too.
Trust is the most difficult quality to build in
any relationship.
We
value long-term, strategic relationships.
TNC has been in business since 1992 and
plans to stay. We
prosper as your business prospers with the
competitive edge you have gained by freeing up
your valuable people, capital and cash.
Make timely invoice payments and we
will
go through hoops to keep your business and make
you successful!
How do we embrace these inevitable changes
in how you work
and maintain a prosperous work force and economy?
These questions were answered by General Electric,
IBM, General Motors…
every multinational. Their response: offer
customers high quality, innovative products and
service at competitive prices. They moved
activities offshore and provided the customer what
they demanded. Those
competitors unable or
unwilling
to
do that fell by the wayside, victims of
shortsighted management paralyzed by the
disruptive technology. The list is long…….US
Steel, Hathaway Shirts, the shoe and apparel
industry.
The technology is now available for
all businesses
to stay competitive.
Responding, adapting and taking advantage of a
disruptive technology is not easy. Change isn’t
easy. Your commitment to your employees is
important to your business success. So
is your ability to be competitive.
With today’s technology
some of your best “employees” can be half a world
away. After all, in the final analysis, your
commitment to your customer and your ability to
serve their needs is what makes your business
grow.
A careful examination of your operations and
opportunities offered by
TNC
deserves your attention. Your competitors are
doing just that.
TNC's breadth of capabilities, proven program
management skills and ability to integrate
technology with business processes makes us your
natural choice as BPO Partner in our areas served.
BENEFITS SUMMARY:
Flexibility:
·
Off load work; create capacity for higher margin
work in your shop.
Cost:
·
Our services are a fraction of
US (30-50%) costs with equal quality.
·
Your competitors are moving their operations
offshore to cut costs and free up management
resources.
Focus:
·
Traditionally, executives spend 80 percent of
their time managing details, and only 20 percent
on planning and customer relations.
Once a process is successfully outsourced,
the ratio can be reversed. Executives get more
control over their most valuable resource: time.
Time to explore new revenue streams, time to
accelerate other projects, and time to focus on
their customers.
Our menu of services include:
·
Data Entry and Forms Processing
·
Data Processing and Conversion
·
Data Base Maintenance
·
Web Research / Business Intelligence
·
Online Database Management
·
Website Development and Maintenance
·
Call Center Support
We provide these highly effective services at
costs 30-50% below your stateside costs.
Intellectual Property Integrity:
Our clients have different requirements and thus
we are flexible. We ensure final data is scanned
by up to date anti-virus software before
transmission. We maintain confidentiality.
Current clients utilize FTP,
Zip file/e-mail transfer or direct data entry into
their secure website or database.
Direct
data entry access attests to our clients' trust in
our ability and our outstanding Quality Control
Procedures (QCP). We will accommodate YOUR needs,
and work with you to identify the best possible
solution. |
