Call Center Services

Today's consumer is more demanding than ever. 24 hour accessibility by your customer is expected.  With our services you are available 24/7/365.  We are there when you're not.  Services offered are order taking, help desk, overflow call management, infomercials/direct response, dealer location and customer service.

Our call center services provide businesses with offshore telephone-based customer support for a fraction of the cost.  Using custom developed call center technology, we provide customers with a powerful tool for customer relationship.  Costs depend upon volume and coverage and are as low as $ 9-10 USD /hour.  Contact us for a quote.

 

Results you can’t ignore:

• Significant cost savings.

• Access to a large pool of highly educated 'accent neutralized' call center agents

• Our training is thorough and focused on your business

• Our quality assurance process consists of daily monitoring of each agent's performance

• Enhanced reporting capabilities

Outbound Call Center:

We offer customized and cost effective telemarketing solutions to meet your unique needs.  We have a team of professionals ready to pick up the phone and speak to your customers or the community on your behalf.  Whether you need a telemarketing team to perform complex customer surveys, a strategic marketing program to improve customer growth through cross selling, or a cold-calling initiative to generate more customer leads…we have cost effective expertise and deliver a solution focused on your goals needs.

Outbound campaigns:

• Appointment Setting

• Sales  promotions

• Market Research

• Marketing Campaign Follow-Up

• Fund Raising

• Event/Seminar Invitations

• Trade Shows

• Database Update and purging

• Surveys

• Polling

• Event or political candidate promotion

Your campaign begins with consultation and analysis to understand your requirements.  We professionally edit your script. our call center agents work at high efficiency.

We train our agents on your goals, the script, possible objections, and the best approach to take with your target customers.

Once started, our call center associates continue to refine your program.  We innovate to make your program more efficient, increase sales, and reduce your per call expenses.  Contact us for more information.

Incoming Call Activity supported   Provide Details

Overflow Call Management

Infomercials/Direct Response

First Call Resolution

Order Taking

Appointment Scheduling

Conference And Seminar Registration

Dispatch Service Technician

Message Taking

Paging Dispatch

Dealer Locate

Help Desk Support

Error Free Dispatching

Internet Live Chat

 

 

 

 

Please contact us by email or submit our further information form to explore how our expertise can serve your needs.